Terms of Service
Last updated: November 11, 2026
These Terms of Service ("Terms") apply to the residential dog waste removal services provided by TroopScoops ("we," "us," or "our") to you (the "client") and to your use of troopscoops.com. When you sign up, you'll be asked to agree to these terms of service. By initiating service, both parties agree to these Terms.
1. Services and service area
We provide recurring residential dog waste removal, once a week or twice a week, in Orange County, California. At each visit we sweep the yard, bag the waste, and place it in your trash bin on site. If you add the optional haul-away upgrade, we remove the bagged waste from your property instead.
2. Pricing
- Once a week: $79/month (1 dog), $89/month (2 dogs), $99/month (3 dogs).
- Twice a week: $129/month (1 dog), $139/month (2 dogs), $149/month (3 dogs).
- 4 or more dogs: priced individually. Contact us for pricing.
- Haul-away upgrade (optional): +$10/month.
- First week free: First week free applies to regular weekly or twice-weekly service for new customers. If your yard has a waste buildup, a one-time buildup fee still applies and is quoted on-site before we start. If there is no buildup, there is no buildup fee: the first week is free, then regular pricing applies.
- No sales tax is currently charged on our services.
3. Billing and payment
- Service is prepaid at a fixed monthly price and billed monthly.
- The billing cycle starts on the 1st of each month, when invoices are generated. Invoices are emailed to you and are due upon receipt.
- Your card on file is automatically charged for amounts due. Any prepaid credit on your account is applied first.
- Payments are processed by a third-party payment processor through our booking platform, Sweep&Go. We do not store full card numbers.
- You agree to pay balances promptly.
4. Yard access
You are responsible for providing safe access into and out of the yard on your service day, including any gate codes or keys needed. If we are unable to clean the yard because of access issues (for example, a locked gate, an aggressive pet, or other unsafe conditions), the cleanup will be charged. You don't need to be home during service. For everyone's safety, we may ask that dogs be kept inside during the visit.
5. Changes to your pets or account
You must promptly notify us of any change in the number of pets at the service address.
6. Weather
Inclement weather may make a cleanup hazardous or impossible. In that case, we will service the yard as soon as possible and let you know by email.
7. Pausing service
If your pets won't be using the yard for a period of time (for example, vacation or illness), please tell us in advance so we can pause service and avoid charges for unnecessary visits.
8. Liability
We assume no liabilities for damages to yards, gates, pets, or other properties. Please let us know about hazards such as sprinklers, holes, or sharp objects before service.
9. Changes to fees and promotions
Fees and promotions may change. We will give you at least two (2) weeks' notice before any change.
10. Termination
Either party may terminate service in writing at any time. To cancel, email scoop@troopscoops.com. Any unpaid balance is due within 15 days of termination.
11. Website
Website content is provided for general information. Pricing shown on the website reflects our current rates, subject to the notice requirement in section 9.
12. Governing law
These Terms are governed by the laws of the State of California.
13. Agreement
By initiating service, both parties agree to these Terms.
Contact
Questions about these Terms? Email scoop@troopscoops.com.