Privacy Policy
Last updated: November 11, 2026
This Privacy Policy explains how TroopScoops ("we," "us," or "our") collects, uses, and shares information when you visit troopscoops.com, sign up for service, or otherwise contact us. TroopScoops provides residential dog waste removal in Orange County, California.
Information we collect
When you sign up through our online booking platform, request a quote, or email us, we collect:
- Contact details: your name, email address, and phone number.
- Service address: the address where we perform service.
- Pet information: such as the number of dogs and anything you tell us about them (for example, temperament).
- Yard and access notes: such as gate codes, gate locations, and other instructions for getting into and out of your yard safely.
- Payment method: your card or other payment details are collected and processed by a third-party payment processor through our booking platform. We do not store full card numbers.
- Messages you send us: the content of emails and other messages you send.
Information collected automatically
This website does not use cookies, analytics, or advertising trackers. Like most websites, our hosting provider may automatically process standard technical information (such as IP address, browser type, and pages requested) to deliver the site and keep it secure. When you visit our booking platform's sign-up page, that platform's own privacy practices also apply.
How we use information
- To provide quotes and set up, schedule, and perform your service
- To access your yard safely and care for your pets during service
- To send invoices, payment receipts, and cleanup notifications by email
- To charge the payment method on file for amounts due, as described in our Terms of Service
- To respond to your questions and communicate about your service, such as schedule or weather changes
- To send marketing or promotional text messages, only if you opt in (see below)
- To meet legal, tax, and accounting requirements and to protect our rights
Text messages (SMS)
During sign-up you may choose to receive marketing and promotional text messages from TroopScoops at the phone number you provide. This option is unchecked by default, and consent is not required to buy any service. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. We do not sell or share your phone number or text-messaging opt-in with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Sweep&Go, our booking, scheduling, and billing platform, which stores your account, service, and invoice information on our behalf.
- Our payment processor, which processes payments made through Sweep&Go.
- Other service providers that help us operate, such as email and website hosting providers.
- When required by law, or to protect the rights, property, or safety of TroopScoops, our customers, or others.
Data retention
We keep your information while you are a customer and afterward only as long as reasonably needed for billing, tax and accounting records, resolving disputes, and meeting legal requirements.
Security
We use reputable service providers and reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe, including access notes such as gate codes.
Your choices and California privacy rights
- You can ask to access, correct, or delete the personal information we hold about you.
- You can opt out of marketing texts at any time by replying STOP.
- California residents may have additional rights under applicable law. We will respond to verifiable requests as required, and we will not discriminate against you for exercising your rights.
To make a request, email scoop@troopscoops.com.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last revised.
Contact
Questions about this policy? Email scoop@troopscoops.com.